Refund and Returns Policy

At Big Chief Supplier, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward refund and return process.

Returns

  • Products must be returned within 30 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition you received them.
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7 business days.
  • Sale items are non-refundable unless defective.

Exchanges

  • We only replace items if they are defective or damaged.

For more information or to initiate a return, please contact us at support@bigchiefsupplier.com or call +1 (510) 961-0045.